The complaint will be acknowledged within 3 working days verbally and within 25 working days in writing. This may vary according to circumstances, e.g. if more time is required to investigate a complex complaint. You may be contacted to discuss a time frame.
Updates regarding complex complaints can be given-you may need to contact us for this.
A summary of our complaints procedure will be provided with the acknowledgement.
If possible, the complaint will be dealt with and addressed at once.
If your complaint is not resolved to your satisfaction, you can be provided with information regarding organisations to which formal complaint can be made.
All complaints,(verbal, telephone or written) are recorded in a dedicated log so that we can learn from any mistakes.
This procedure complies with human rights, patient’s confidentiality, access to health records, and freedom information legislation.
Further details can be obtained from the General Dental Council at